All users of this Web site agree that their access to and use of this web site are subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is undertaken at the user's own risk. These terms and conditions are further subject to change at any time without prior notice. Any such changes will be reflected on the Legal Notice page of the AUPandora.com Web site.
1. This Agreement is between You, the person placing an order for goods using the AUPandora website (“You”) and AUPandora.
2.1 The prices payable for goods that you order are as set out in our website and without VAT.
2.2 You may be required to pay extra for delivery and we may refuse to deliver to select locations. All delivery charges are set out in our website.
2.3 International prices are an approximation based on the current exchange rate. All prices for Goods are in United States Dollars
3. Right for you to cancel your contract
3.1 In accordance with the Consumer Protection (Distance Selling) Regulations 2014, “The consumer has the right to cancel within seven working days for most goods and services. This period runs from the day costumer receives goods.”
3.2 Further to this we offer you the right to return goods to us without reason and within 7 days after costumer receives goods.
3.3 If you have received the goods before you cancelled your contract, we must be notified and you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address as soon as possible.
3.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your original method of payment will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you, according to our return terms. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
3.5 If the goods are not returned to us in the condition they were sent we reserve the right to charge the cost of recovering the goods directly to you.
3.6 To cancel your contract you must notify us in writing or by e-mail. We recommended that items are returned in the protective packaging in which they were received, as if they are damaged in transit it is the responsibility of the customer to claim back all costs from the company with which the sunglasses were returned. We reserve the right to return faulty items back to customers that have been damaged in transit. Items must also be returned with/in any branded material that they are received in, e.g. cases, boxes and with the warranty and cloth (if applicable). DO NOT SEND ITEMS TO US IN JIFFY ENVELOPES.
3.7 All goods must be returned in accordance with our returns policy.
3.8 Return postage can only be refunded if the item is faulty or if there has been an error on our part. We only refund the cost of the frames ordered, excluding the cost of lenses; as these are a customised item.
3.9 In the event of returns where the product is not faulty, we are able to refund the full cost of the product, minus the original postage cost.
4. Cancellation by us
4.1 We reserve the right to cancel the contract between us if:
4.1.1 We have insufficient stock to deliver the goods you have ordered;
4.1.2 We do not deliver to your area; or
4.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
4.2 If we do cancel your contract we will notify you by e-mail and will re-credit your account any sum deducted by us via the original method of payment as soon as possible, but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
5. Delivery of goods to you
5.1 AUPandora delivers all over the World! The price you are seeing included the shipping fee worldwide. All international orders are sent in a secure UPS/TNT or postal service parcel when you pay the order or next day. All orders will require a signature.
5.2 Goods will be sent to the delivery address as provided on your order. For any amendments to the delivery address, we must be notified via email prior to the processing of your order. It is essential that you ensure you give a delivery address where the recipient will be available to accept the goods, or you must be prepared to collect the goods from your post office or the delivery services office following attempted delivery.
5.3 International orders are generally shipped in a secure postal service parcel. Tracking numbers will email to you as soon as your order ships. The majority of our sunglasses are ready for shipping. The estimated delivery time is 8-10 days within Europe, remote areas need longer. If 28 days or more have passed and your order has not been received, please contact us to inform them of the delay. We would then have to launch an international track and enquiry, and as soon as we have the results we could resend or refund accordingly.
5.4 AUPandora is not responsible for delays or missing deliveries caused by addresses that are incomplete or not adequately provided at time of order. In all cases AUPandora is not responsible for any delays in delivery caused by the postal service or unavailability of a signature on delivery. If goods are returned to us for these reasons we can re-charge for postage and handling, or deduct the shipping costs from the purchase cost if a refund is requested.
5.5 Upon delivery of your order you will become the owner of the goods, they will be held at your own risk and we cannot be held liable for their loss or destruction.
5.6 If an item is delivered to you and has been damaged in transit, we must be notified within two hours of delivery so we can claim this with Mail postal insurance or international express insurance.
5.7 All Import Duties and Taxes are the responsibility of the customer. Duties will be assessed by the importing country based on current laws governing imports.
6.1 If the goods we deliver are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us, by email or in writing at our contact address, of the problem immediately and in any case within 10 working days of the delivery of the goods in question. If items have been damaged in transit we must be notified on the day of delivery. Therefore if the goods ordered are a gift it is advisable to check their contents immediately.
6.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us, by email or in writing at our contact address, of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:
6.2.1 To make good any shortage or non-delivery;
6.2.2 To replace or repair any goods that are damaged or defective; or
6.2.3 To refund to you the amount paid by you for the goods in question in whatever way we choose.
6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2 above.
6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
6.6 In the event of purchasing 'frame only' from site, any further fitting of lenses by a third party, e.g., your Optician, will void your warranty. It is normal practice for Opticians to offer an insurance payment to cover any damage incurred during fitting of lenses.
7. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
10. Governing law
The contract between us shall be governed by and interpreted in accordance with corresponding law and the courts shall have jurisdiction to resolve any disputes between us.
11. Entire agreement
Certain brands and products may be excluded from the standard terms and conditions. We will state this where appropriate.
13. Price Matches
If you are considering purchasing your eyewear from an alternative site and they have a better price, we'll do our best to match it. Amazon & eBay&Aliexpress products cannot be considered. If you feel you have a valid price match query please contact us with details of the site and price.
14.1 We will process refunds within 7 days of us being notified and agreeing to refund the customer.
14.2 Restocking Fees. If more than 3 items are being returned for refund or exchange, we will charge a restocking fee of 10% of the total order.
15. Customers under 16 years of age
You agree that all glasses or sunglasses purchased with prescription lenses fitted will be for your own use and that you are 16 years old or over. You will not supply or purchase on behalf of anyone under 16 years of age.